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AI Agent

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SYNTHEIA AI Glossary of Conversational AI Terms - AI Agent

What is an AI Agent

An AI agent is a software program that can autonomously perform tasks, make decisions, and interact with users or systems using artificial intelligence. Unlike traditional scripts or bots, AI agents adapt to changing conditions and learn from data to improve over time.

How Do AI Agents Work?

AI agents operate based on a goal or objective, using a combination of:

  • Perception: Understanding input (text, voice, or data)

  • Decision-making: Determining the next best action using AI models or rules

  • Action: Carrying out tasks, such as responding to a user, booking an appointment, or triggering a workflow

Advanced agents may be built on LLMs (Large Language Models) and use tools like APIs, NLP, and TTS to interact fluidly with people or systems.

Why use AI Agents Useful?

AI agents automate tasks that would otherwise require human involvement. They help businesses:

  • Handle repetitive or complex processes

  • Improve response times and availability

  • Reduce staffing costs

  • Offer 24/7 customer support or task execution

  • Personalize user interactions at scale

They’re used across industries — from virtual receptionists and sales assistants to financial advisors and technical support bots.

Examples of AI Agents

  • A voice assistant that books appointments by phone (syntheia.ai)

  • A chatbot that guides users through a website

  • An email assistant that drafts replies and categorizes conversations

  • A background process that monitors and manages incoming support tickets

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