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AI Receptionist

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SYNTHEIA AI Glossary of Conversational AI Terms - AI Receptionist

What is an AI Receptionst

An AI receptionist is a virtual assistant powered by artificial intelligence that answers phone calls, greets callers, and handles common tasks—such as call routing, appointment scheduling, and basic customer inquiries. It operates 24/7, providing consistent and professional service without the need for a physical front desk staff.

How Does and AI Receptionist Work?

An AI receptionist combines several technologies to simulate the functions of a human receptionist:

  • Speech-to-Text: Converts the caller’s voice into written text

  • NLP (Natural Language Processing): Understands the caller’s intent and extracts key details

  • LLM (Large Language Model): Generates human-like responses and decisions

  • TTS (Text-to-Speech): Converts the response back into natural-sounding speech

Calls are answered instantly, and conversations feel fluid and helpful, even when handling multiple languages or accents.

Why use an AI Receptionist?

AI receptionists like Syntheia help businesses improve efficiency, reduce costs, and never miss a call. Ideal for franchises, small businesses, healthcare offices, and service providers, benefits include:

  • 24/7 availability

  • No sick days, no training costs

  • Consistent brand messaging across all locations

  • Seamless call routing and lead capture

  • Scales easily as your business grows

Real World Examples

  • Booking appointments at a wellness clinic

  • Answering sales calls for a furniture franchise

  • Routing support inquiries for an e-commerce business

  • Capturing leads after hours or during peak times

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