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NLP - Natural Language Processing

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SYNTHEIA AI Glossary of Conversational AI Terms - NLP

What is NLP (Natural Language Processing)?

Natural Language Processing (NLP) is a field of artificial intelligence that enables computers to understand, interpret, and respond to human language. NLP allows machines to read, listen, and even carry on conversations—just like a human would—using spoken or written input.

How Does it Work?

NLP combines linguistics, machine learning, and computer science to break down and analyze language. It uses techniques like:

  • Tokenization (breaking text into words or phrases)

  • Named entity recognition (identifying names, places, etc.)

  • Sentiment analysis (detecting tone and emotion)

  • Speech recognition and synthesis

  • Text generation

These techniques are used in virtual assistants, AI receptionists, chatbots, and translation tools to create fluid, human-like conversations.

Why is NLP Important?

NLP is at the heart of every AI conversation system, including Syntheia’s AI receptionist. It’s what allows our platform to:

  • Understand a caller’s request

  • Respond naturally and helpfully

  • Recognize intent, urgency, or emotion

  • Work in multiple languages or dialects

For businesses, NLP makes customer communication faster, smarter, and available 24/7 without relying on human staff.

Real World Examples of NLP

  • AI receptionists and phone agents (Syntheia.ai)

  • Chatbots and virtual assistants (e.g., Siri, Alexa, Google Assistant)

  • Language translation (Google Translate)

  • Email sorting (spam filters, priority inboxes)

  • Customer service automation

  • Sentiment tracking in reviews or social media

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