Your Conversational AI Glossary

Machine Learning (ML)

SYNTHEIA AI Glossary of Conversational AI Terms - Machine Learning

What is a Machine Learning?

Machine learning (ML) is a branch of artificial intelligence that enables computers to learn from data and improve their performance over time — without being explicitly programmed. It’s used to identify patterns, make predictions, and automate decision-making in real-world applications.

How Does Machine Learning Work?

Machine learning models are trained using large datasets. They analyze input data, identify trends or relationships, and adjust their internal logic to improve accuracy. The process involves:

  1. Training – Feeding data into a model to learn patterns

  2. Validation – Testing the model’s performance on unseen data

  3. Prediction – Using the model to make informed guesses or classifications

There are three main types of ML:

  • Supervised Learning – Trained on labeled data (e.g., predicting prices)

  • Unsupervised Learning – Finds patterns in unlabeled data (e.g., customer segmentation)

  • Reinforcement Learning – Learns through trial and error to achieve a goal (e.g., robotics)

Why Is Machine Learning Important?

Machine learning powers many modern tools and services. It helps businesses:

  • Predict customer behavior

  • Detect fraud or anomalies

  • Automate repetitive tasks

  • Personalize experiences

  • Power AI assistants and chatbots

It’s the foundation for many advanced AI applications — including voice recognition, recommendation engines, and virtual receptionists.

Examples of Machine Learning in Action

  • An AI receptionist learns to better understand caller intent over time

  • E-commerce sites recommend products based on your shopping behavior

  • Banks use ML to detect unusual transactions and potential fraud

  • Email platforms filter spam using pattern recognition

Related Terms

Transform the way you do business

Ready to get started?
Create your free account now.

Click on the Sign Up For Free button below and start your journey!  In 5 minutes you will have Syntheia answers your business calls.